Return requests must be made within 14 days of delivery to firstname.lastname@example.org. Please outline your name, return address, order number and returning item(s) in the email. Once the return request is open, the item(s) must be sent to us immediately.
For the return to be accepted, the item(s) must be:
– In its original condition; unworn, unused, unaltered, and undamaged.
– No missing accessories such as belts, straps, laces and extension parts.
– Original tags, garment bags and/or product packaging intact.
– Posted in the box package in which it was received, or an equally secure outer box.
– We do not accept returns in-person.
For EU and non-EU customers returns are paid by the customer. Innerraum is not liable for the return package. Please use a trackable shipping service with insurance.
For non-Eu customers please contact us for the customer service for custom documents.
RETURN TO:Innerraum Srl
Via dei Rizzi 1/i
Please include your name and order# in the shipment.
We currently do not offer exchanges.
Please be advised that refunds may take up to 7 working days to reach your account.
The refund will be made to the original payment method excluding the cost of the original shipping fee and any duties or taxes incurred.
If you have any questions, please contact email@example.com
DUTIES & TAXES
All duties and taxes are included in the final price at checkout and covered by us via DDP (Delivery Duty Paid) shipping. This means that you will not incur any further charges upon receiving the package.